Let’s become our Application Support, and you will

• Participate in various technology projects at 7-Eleven Vietnam;
  
• Collaborate closely with product managers and business stakeholders to gather requirements and feedback, and help address those needs effectively;
  
• Conduct internal training sessions on 7-Eleven services for relevant departments;
  
• As an Application Support member, you are responsible for ensuring the delivery of 7-Eleven services to end-users with a focus on satisfaction. You will also support Product Managers in implementing assigned projects and contribute ideas to enhance 7-Eleven services where possible.
  

We expect you to

Duties and responsibilities include, but are not limited to:

• To create preliminary study documents in terms of business functional area;
• To create Gap analysis between new or change request and current system;
• To follow up IT implementation in order to make in line with Business Requirement;
• Manage and maintain all parameters of the applications;
• Frequently review and assess functionalities of in–used application to ensure the solution meets the business process and user ‘s needs;
• Raise changes to development team and involved users if required;
• Support end-users for any functional incidents.

Having these technical requirements will be your advance

• 1 - 2 year Knowledge, Skills and Abilities in Business Analyst / Application Support / Customer Support;
• Understood analyst and design system, get and sum up requirements, good communication skills;
• A fast learner, ability to multi-task and work independently under high pressure;
• Problem solving;
• Experience in Retail Tech.

You will love working here because 

We are cool

• Optimizing for scale, handling millions records of data;
• Building real-time retails system at scale with Kafka;
• Developing the Retail Management System helps 7-Eleven Vietnam to save cost and earn money such as Ecommerce Website, Payment Gateway, Loyalty Application, Supply Chain System, Warehouse Management System, POS, HHT. Refer on https://www.7-eleven.vn/ to get more details;
• Morden tech stack (Google Cloud Platform, Docker, Kubernetes, Rancher) and tools (Google Chat, Jira);
• Catching up with new technologies through the process: experiment, trial, adopt;
• In partnership with Grab, Google, ZaloPay, MoMo, Shopee, TAPTAP, Utop QR, VNPAY, Got It, Urbox for tech & digital integrations;
• Agile at heart, everything is flexible and possible;
• Flat team, nice colleagues, no boss;
• Strong engineering culture, read more of our stories on LinkedIn, 7-Eleven Viet Nam Engineering Blog.

And some benefits

• The flexible working environment in terms of time, office; (Mon - Fri; 9AM - 5PM);
• Social insurance and comprehensive health care insurance included;
• Support 50% to buy a new MacBook after passing probation (in case you do not use laptop provided by company);
• 13th month-salary;
• Chances for training and development (learning outdoor/indoor, training course, soft skills);
• Having allowances for meals, mobile phone, birthday, special days;
• Company trip, and many team activities (movies, games, lunch);
• Nice office at the center of Phu My Hung District 7.

Contact us (7-Eleven Việt Nam – SEVEN SYSTEM VIETNAM JSC) via

• 7-LAB LinkedIn, 7-Eleven Viet Nam Engineering Blog;
• Email: dang.vh@7-eleven.vn; 
• Head Office: Cobi Tower 2, 2-4, Street No. 8, Tan Phu Ward, District 7, Ho Chi Minh City.