MAIN DUTIES AND RESPONSIBILITIES

1. Organize operational planning and management policies:

• Establish KPI systems for stores including sales, incentives, and evaluation criteria aligned with directions from the Operations Director.
• Responsible for communicating and delivering directives from the company and Operations Manager to relevant staff.

2. Monitor and manage store expenditure budgets:

• Oversee the implementation of store cost KPIs (PAC) and develop streamlined, cost-effective operation plans.
• Supervise planning for holidays (e.g., Tet), ensuring effective personnel cost management.

3. Manage HR activities within the store operations unit:

• Supervise the allocation of management personnel to ensure stores operate smoothly.
• Evaluate and assess knowledge and work quality of operations department staff.
• Assign and monitor staff development and training plans to support operational activities.

4. Improve operations and systems:

• Coordinate with relevant departments to develop and enhance operational procedures and systems, reduce workload, and increase productivity and efficiency.

5. Internal affairs:

• Represent the operations department in internal and executive meetings.
• Inspect store performance and evaluate plan execution in the field by the operations consulting team.
• Issue announcements and share information on behalf of the operations department as delegated by the Operations Director.
• Take responsibility for organizing crisis handling and planning prevention strategies.
• Coordinate with SSC departments to resolve and align on store support matters.
• Manage and develop the Jira system to ensure smooth information flow and cross-departmental problem solving.
• Manage Airtable, including store and staff data.

6. External affairs:

• Represent and maintain relationships with company partners and area managers where new stores are opened.
• Handle situations involving external partners that impact operations.
• Collaborate with external partners on programs and community activities.

7. Job responsibilities:

• Ensure the achievement of KPIs and directives from the Operations Director throughout the year.
• Be accountable for revenue and operational quality across the store network.
• Maintain a strong understanding of store-related operations and real-time conditions, and propose appropriate solutions to the Operations Director.
• Proactively suggest improvements to streamline and stabilize operations.
• Organize centralized, streamlined management to ensure the store division develops stably, proactively, and with discipline.
• Support and advise team leaders in building and executing plans as directed by the Operations Director.
• Implement and revise procedures and guidelines to ensure operational consistency.
• Ensure smooth communication and information sharing between departments.

JOB QUALIFICATIONS

• University graduate in a relevant field
• At least 7 years of relevant experience
• Strong professional knowledge, good management and problem-solving skills, with the ability to plan and implement training programs
• Excellent communication and writing skills (report writing and analytical summaries)
• Strong relationship-building skills
• Change management skills
• Training and coaching abilities
• Influencing skills
• Risk management skills
• Creativity and innovation capability
• Sharp, persistent, and resilient
• Proactive with a strong sense of responsibility
• Good organizational, oversight, and time management skills
• Able to work independently at a fast pace, with high intensity and under pressure

ENVIRONMENT & BENEFITS

• Working hours: Monday to Friday (8:30 AM – 5:30 PM)
• Work environment: Dynamic and full of career development opportunities
• Salary: Negotiable based on capability
• Allowances: Meals, drinks, phone, parking, transportation
• Monthly bonus: Performance bonus
• Annual bonus: 13th-month salary and business performance bonus
• Training: Onboarding, general work skills, management skills, and professional development support
• Insurance: PVI Care, and social insurance as per regulations
• Other benefits: 18 annual leave days, PVI Care extended to family members
• Performance review and salary adjustment: Conducted at year-end